Returns & Exchanges
At Gem Jewelers NYC, we stand behind the quality of our craftsmanship and offer a 14-day return or exchange window for all unworn, authentic jewelry pieces. To ensure a seamless experience, all items must be returned in their original packaging with the security tag intact.
Initiate Your Request
Contact our concierge team via email or our online portal with your order number to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.
Secure Your Package
Place your jewelry in its original display box and pack it securely inside a shipping carton along with all original certification documents and receipts.
Ship to Manhattan
Affix the provided insured shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for your records.
Inspection and Refund
Once our master jewelers verify the condition of the piece, we will process your full refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing